Retail Trainer Manager Europe


  • Funzione:Retail
  • Data:08 Marzo 2018
  • Settore:Lusso
  • Sede di lavoro:Lombardia
  • Salario Annuo Lordo:50.000 - 80.000 EUR
  • Contratto:Full Time
We are looking for a role of Retail Trainer Manager Europe for one of the most important luxury brand with HQ in Milan, Italy Key Accountabilities •Cooperate with the WW Training Manager in the identification, design, development and execution of training programs for the organization •Deliver continuous training within retail and corporate personnel, planning training plans during the year, revising programs as necessary •Provide innovative training approaches leveraging on technological tools •Create and maintain training records to produce reports •Design and deliver coaching paths both for stores and office functions •Know all retail KPIs and translate them into specific training or coaching programs on the specific needs •Design and deliver interactive training sessions on brand values and customer experience and service quality as well as office function subjects •Coordinate training programs which follow WW guidelines for retail staff and office function. •Assist in coordinating training meetings and any ad hoc projects •Follow up training actions and monitor results in terms of people skills and business result •Propose new initiatives, estimating related training costs Key Requirements •Fluent in English (another European language is a plus) •Good knowledge of Microsoft Office and IT skills •Ability to interact with all levels of personnel and teamwork attitude •Availability to intense traveling •5 years training and coaching experience in a customer service oriented retail environment (preferably luxury) •Strong client orientation gained through a solid experience in a Retail and customer service

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