E-Commerce Customer care specialist

Riepilogo:

  • Azienda:RETAIL SEARCH SRL
  • Area:E-commerce
  • Data:20 Febbraio 2018
  • Settore:Lusso
  • Sede di lavoro:Lombardia
  • Salario Annuo Lordo:25.000 - 50.000 EUR
  • Contratto:Full Time

For an important multibrand fashion / luxury reality, we are looking for a E-Commerce Customer care specialist  for the Milan office

The profile, bilingual Italian / English, will be placed in in the E-commerce Team. She/He comes ideally from a previous experience in companies or communication agencies in the fashion sector and she/he has passion for fashion

He/she he will take care of customer assistance and she/he will be responsible in collecting and analyzing customer needs in order to improve pre and post sales processes on e-commerce platforms

In detail he/she will take care of:

  • Data analysis
  • Customer service via email, telephone, text message, chat in Italian and English.
  • Support for sales activities and online team.
  • Post-sale management, returns
  • Invoicing, transport documents, tax documents.
  • Anti-fraud supervision for the verification of online payments.
  • Coordination with warehouses and logistics department, couriers and shipments.
  • Proactive collaboration with colleagues in order to optimize customer management processes and internal procedures.

It’s Requested good interpersonal skills, good organizational skills and problem solving attitude


La ricerca è rivolta a persone di entrambi i sessi (L.903/77) e in nessun caso sono imposti limiti di età.